Taskfire: setting scheduled business hours

SECURITY  Taskfire Administrator

NAVIGATION   > Settings > Scheduled Business Hours

The Scheduled Business Hours setting is used to determine when tickets that during business hours are assigned to your internal resources should be automatically escalated to us or another service provider.

How to...

To enter your scheduled business hours, do the following:

  1. Navigate to > Settings > Scheduled Business Hours.
  2. In the Scheduled Business Hours section, enter the start and end times for your normal business day when internal IT resources will be available.
  3. In the Time Zone section, select the time zone to use when a ticket is auto-transferred, and a request type is set to transfer Outside of Scheduled Business Hours.
  4. Click Save and Close.

For information on how to auto-transfer tickets to us or another vendor, refer to Auto-Escalation Rules.

NOTE  If your organization Your Client Portal instance may be configured to use one fo the following terms instead: Account, Business Unit, Client, Company, Customer, Site. has multiple locations with Taskfire An extension of the Client Portal that lets you manage your own internal help desk. users and you share work between those locations, certain rules apply when the business hours are different for one or more location. Refer to Taskfire: setting up work sharing between sub-organizations for more information.